Exam | Deploying Cisco Unified Contact Center Express |
Number | 500-052 |
File Name | Deploying Cisco Unified Contact Center.Lead2Pass.500-052.1e.68q.vcex |
Size | 32 Kb |
Posted | July 24, 2018 |
Downloads | 37 |
Download | Deploying Cisco Unified Contact Center.Lead2Pass.500-052.1e.68q.vcex |
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What is the maximum number of agents that can be supported by Cisco Unified CCX 8.0 when deployed with Cisco Unified Communications Manager?
Correct Answer: C
You are designing a Cisco Unified Contact Center Express system with four requirements.
250 configured agents
150 agents maximum logged in at any given time
30 agents able to make outbound calls
20 agents able to answer emails
How many premium seats should be purchased?
Correct Answer: A
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment?
Correct Answer: C
A preview outbound dialer uses which source and destination resources?
Correct Answer: B
An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.
The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
Correct Answer: B
Agent Email is a Cisco Unified CCX feature available in which of these packages?
Correct Answer: B
What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?
Correct Answer: D
Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)
Correct Answer: BDF
In a high availability over WAN deployment, which option cannot be across the WAN from the active Cisco Unified CCX site?
Correct Answer: A
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser.
How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
Correct Answer: C