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Exam ITIL 4 Foundation
File Name ITIL 4 Foundation.examcollection.ITILFND_V4.2019-11-13.1e.48q.vcex
Size 24 Kb
Posted November 13, 2019
Downloads 113
Download ITIL 4 Foundation.examcollection.ITILFND_V4.2019-11-13.1e.48q.vcex

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Demo Questions

Question 1

Which practice has a purpose that includes ensuring that risks have been properly assessed?

  • A: Service configuration management
  • B: Problem management
  • C: Service level management
  • D: Change control

Correct Answer: D

Question 2

When should a full risk assessment and authorization be carried out for a standard change?

  • A: Each time the standard change is implemented
  • B: When the procedure for the standard change is created
  • C: At least once a year
  • D: When an emergency change is requested

Correct Answer: B

Question 3

Which statement about emergency changes is CORRECT?

  • A: The testing of emergency can be eliminated in order to implement the change quickly
  • B: The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
  • C: Emergency changes should be authorized and implemented as service requests
  • D: Emergency changes must be fully documented before authorization and implementation

Correct Answer: B

Question 4

Which practice coordinates the classification, ownership and communication of service requests and incidents?

  • A: Supplier management
  • B: Service desk
  • C: Problem management
  • D: Relationship management

Correct Answer: B

Question 5

Which is part of service provision?

  • A: The management of resources configured to deliver the service
  • B: The management of resources needed to consume the service
  • C: The grouping of one or more services based on one or more products
  • D: The joint activities performed to ensure continual value co-creation

Correct Answer: A

Question 6

Which statement about a ‘continual improvement register’ is CORRECT?

  • A: It should be managed at the senior level of the organization
  • B: It should be used to capture user demand
  • C: There should only be one for the whole organization
  • D: It should be re-prioritized as ideas are documented

Correct Answer: D

Question 7

Which statement about outcomes is CORRECT?

  • A: An outcome can be enabled by more than one output
  • B: Outcomes are how the service performs
  • C: An output can be enabled by one or more outcomes
  • D: An outcome is a tangible or intangible activity

Correct Answer: A

Question 8

Which practice updates information relating to symptoms and business impact?

  • A: Service level management
  • B: Change control
  • C: Service request management
  • D: Incident management

Correct Answer: D

Question 9

Which is included in the purpose of the ‘design and transition’ value chain activity?

  • A: Ensuring that service components are available when needed
  • B: Providing transparency and good stakeholder relationships
  • C: Supporting services according to specifications
  • D: Continually meeting stakeholder expectations for costs

Correct Answer: D

Question 10

Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

  • A: Change control
  • B: IT asset management
  • C: Service desk
  • D: Service request management

Correct Answer: D





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