File Info
| Exam | APICS Certified Supply Chain Professional |
| Number | CSCP |
| File Name | APICS.CSCP.PrepAway.2019-01-04.139q.vcex |
| Size | 91 KB |
| Posted | Jan 04, 2019 |
| Download | APICS.CSCP.PrepAway.2019-01-04.139q.vcex |
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Demo Questions
Question 1
A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers.
Engaging in this activity should allow the firm to:
- create a more loyal customer base.
- improve customer satisfaction rates.
- increase market share.
- target higher-profit customers.
Correct answer: A
Question 2
A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics
include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?
- Customer differentiation
- Order winner segregation
- Market segmentation
- Channel definition
Correct answer: C
Explanation:
Question 3
The value that logistics provides within the supply chain can best be summarized as:
- satisfying customer expectations about availability and delivery at an acceptable total cost.
- meeting promised location and on-time delivery goals with minimal use of expediting.
- establishing inventory and delivery goals with various customers that fulfill the firm's profit objectives.
- providing accurate in-transit and delivery information to customers and salespeople.
Correct answer: A
Question 4
A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment.
Which of the following approaches would be most appropriate?
- Analyzing the buying history for each of the market segments
- Asking the manufacturer's direct customers
- Conducting a market research project
- Sending samples of potential future products to the final customers
Correct answer: C
Question 5
The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:
- a quick response program.
- quality function deployment.
- total quality management.
- early supplier involvement.
Correct answer: B
Question 6
A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:
- averaging total demand and spreading it evenly across all items.
- disaggregating demand to the item level based on marketing input.
- disaggregating demand to the item level based on historical proportions.
- allocating demand to each production site.
Correct answer: C
Question 7
Which of the following types of information would be an appropriate basis for a qualitative forecast?
- Leading indicators
- Market research data
- Order history
- Shipment history
Correct answer: B
Explanation:
Question 8
The use of a seasonal index as a forecasting technique measures the ratio of the:
- average seasonal demand to the average demand for all periods.
- average demand for all periods to the average seasonal demand.
- average seasonal demand to the standard deviation of the demand for all periods.
- standard deviation of the seasonal demand to the standard deviation of demand for all periods.
Correct answer: A
Question 9
Medium-term demand management projections are used primarily to:
- complete strategic business planning of facilities.
- complete forecasts at the item level.
- aggregate demand for production planning.
- develop the master production schedule.
Correct answer: C
Question 10
Which of the following strategies is used primarily for demand planning?
- Build-to-order scheduling
- Push-pull replenishment
- Collaborative planning, forecasting, and replenishment
- Vendor-managed inventory
Correct answer: C
