You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?
You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
Complete the set of three modification tests as specified in GSX prior to opening the computer
Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs
Correct answer: C