File Info
| Exam | Apple Service Fundamentals Exam |
| Number | SVC-19A |
| File Name | Apple.SVC-19A.SelfTestEngine.2020-03-18.42q.tqb |
| Size | 191 KB |
| Posted | Mar 18, 2020 |
| Download | Apple.SVC-19A.SelfTestEngine.2020-03-18.42q.tqb |
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Demo Questions
Question 1
Examine the image.
Which feature in macOS is opened by clicking on this dock icon?
- System Preferences
- Launchpad
- Finder
- Spotlight
Correct answer: B
Explanation:
Reference: https://support.apple.com/en-us/HT202635 Reference: https://support.apple.com/en-us/HT202635
Question 2
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
- Any components
- The heat sinks
- The connectors
- The edges of the logic board
Correct answer: D
Explanation:
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077 Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Question 3
A computer service technician says, "I don't use ESD precautions and have never had a problem."
Which of the following is the correct response to this statement?
- ESD damage may not appear immediately.
- ESD happens only to inexperienced technicians.
- ESD only occurs in very rare circumstances.
- ESD damage is really not as bad as everyone thinks.
Correct answer: C
Explanation:
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
