File Info
| Exam | Apple Service Fundamentals Exam |
| Number | SVC-19A |
| File Name | Apple.SVC-19A.SelfTestEngine.2020-03-18.42q.vcex |
| Size | 58 KB |
| Posted | Mar 18, 2020 |
| Download | Apple.SVC-19A.SelfTestEngine.2020-03-18.42q.vcex |
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Demo Questions
Question 1
Examine the image.
Which feature in macOS is opened by clicking on this dock icon?
- System Preferences
- Launchpad
- Finder
- Spotlight
Correct answer: B
Explanation:
Reference: https://support.apple.com/en-us/HT202635 Reference: https://support.apple.com/en-us/HT202635
Question 2
Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?
- Any components
- The heat sinks
- The connectors
- The edges of the logic board
Correct answer: D
Explanation:
Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077 Reference: https://www.ifixit.com/Guide/Mac+mini+Late+2014+Logic+Board+Replacement/33077
Question 3
A computer service technician says, "I don't use ESD precautions and have never had a problem."
Which of the following is the correct response to this statement?
- ESD damage may not appear immediately.
- ESD happens only to inexperienced technicians.
- ESD only occurs in very rare circumstances.
- ESD damage is really not as bad as everyone thinks.
Correct answer: C
Explanation:
Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge Reference: https://electronics.stackexchange.com/questions/2945/should-i-be-worried-about-electro-static-discharge
Question 4
Which equipment is used to check if an AC power outlet is properly grounded?
- A conductive workbench mat
- A ground polarity tester
- A grounding cord with alligator clips
- A nylon probe tool (black stick)
Correct answer: C
Question 5
April states she would like to use the cellular network from her iPhone to access the Internet for free on her Mac. What true statement can you give April?
- "Personal Hotspot can come with additional charges. You should contact your carrier."
- "You must enable Personal Hotspot on your iPhone before the feature can work for free."
- "Personal Hotspot only works on CDMA networks."
- "Personal Hotspot is a great way to access the Internet for free!"
Correct answer: A
Question 6
Which of the following are required to setup iTunes backup with an iPhone 8? (Сhoose two.)
- Encrypted volume on Mac or PC
- Lightning to USB Cable
- iCloud account
- Computer compatible with iTunes
- iTunes Store account
Correct answer: CE
Explanation:
Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows
Question 7
In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?
- The technician is conducting a current test on a device.
- The technician is working on a device that is plugged in to AC power.
- The technician is cleaning the display on a device after reassembly.
- The technician is replacing a circuit board inside a device.
Correct answer: D
Question 8
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
- Turn off iPhone Cellular Calls in iCloud preferences.
- Turn off iPhone Cellular Calls in System Preferences.
- Turn off iPhone Cellular Calls in FaceTime preferences.
- Turn off iPhone Cellular Calls in Messages preferences.
Correct answer: C
Explanation:
Reference: https://discussions.apple.com/thread/6836476 Reference: https://discussions.apple.com/thread/6836476
Question 9
Which of the following is an ESD precaution that must be taken when working with Apple devices?
- Use polyester foam mats to ground the workbench.
- Do not place internal components on metal surfaces.
- Pick up circuit boards using their connectors.
- When handling internal components, wear synthetic materials.
Correct answer: B
Explanation:
Reference: http://www.peachpit.com/articles/article.aspx?p=760956 Reference: http://www.peachpit.com/articles/article.aspx?p=760956
Question 10
What are the features of using iCloud as a backup method for an iOS device?
- Always encrypts backups.
- Backups can be encrypted or un-encrypted.
- Offers up to 200 TB of storage.
- The customer can make backups over cellular networks.
Correct answer: B
Explanation:
Reference: https://www.pcworld.com/article/2154792/backups-via-icloud-or-itunes-the-crucial-differences-that-affect-your-data.html Reference: https://www.pcworld.com/article/2154792/backups-via-icloud-or-itunes-the-crucial-differences-that-affect-your-data.html
