File Info
| Exam | Manager of Quality/Organizational Excellence Certification |
| Number | CMQ-OE |
| File Name | ASQ.CMQ-OE.TestKing.2019-02-02.95q.tqb |
| Size | 344 KB |
| Posted | Feb 02, 2019 |
| Download | ASQ.CMQ-OE.TestKing.2019-02-02.95q.tqb |
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Demo Questions
Question 1
Three hospitals are located within the same metropolitan area. One hospital determined that both its cafeteria and its gift shop ranked lower in variety and convenience than the other two hospitals. Which of the following actions would be most appropriate?
- Normalize the data based on any significant differences in the customers being served (for example, economic strata).
- Subcontract the cafeteria and gift shop to outside sources that can provide greater attention to these nonmedical aspects of the hospital operations.
- Collocate the cafeteria and the gift shop in order to share resources, reduce costs, simplify access, and allow a greater investment in variety.
- Look at customer purchasing patterns and profit margins to maximize investment payback.
Correct answer: A
Question 2
Strategic planning may include all but which of the following?
- A SWOT analysis
- Hoshin planning and deployment
- A seven-step problem-solving technique
- Scenario planning
Correct answer: C
Question 3
During the development of company strategy, input should be sought from:
- Advertising agencies.
- Competitors.
- Stakeholders.
- Public relations advisers.
Correct answer: C
