Free Download 3300 Examp Dump: Avaya.3300.CertDumps.2018-02-17.61q.vcex

Question 1

A customer with Avaya Contract Center in SIP environment would like to add voice processing commands to an application.

Which block would be required?

IVR
Treatment
Output
Input

Correct answer: A

Explanation:

Avaya Aura® Configuration—Orchestration Designer Application Development page 345

Question 2

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:

While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
If the call is not queued and the skillset is in service. It must be re-queued.

What is the proper script syntax to accomplish this requirement?

Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE wait_loop

Correct answer: D

Question 3

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

the number of contacts that entered the system in the last 10 minutes
the total number of active calls in the system
the number of calls that entered the system in the last 10 minutes
the number of calls answered in the preceding 10 minutes

Correct answer: A

Explanation:

Avaya Aura® Configuration—Orchestration Designer Application Development page 435

Question 4

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

Correct answer: D

Question 5

A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

It links agents to applications.
It links skillsets to applications.
It links Intrlnslcs to applications.
It links Control Directory Numbers (CDN) to applications.

Correct answer: D

Question 6

Which statement regarding scripts is true?

A secondary script is the only place treatments can be applied to the call.
A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
A primary script is the only place that call variables can be assigned.
Secondary and primary scripts are exactly the same.

Correct answer: B

Explanation:

Avaya Aura® Contact Center Terminology page 73

Question 7

Which two commands can update the value of a call variable? (Choose two.)

GIVE
READVAR
ASSIGN TO
COLLECT DIGITS
SEND REQUEST

Correct answer: C

Explanation:

Avaya Aura® Configuration—Orchestration Designer Application Development 307 Avaya Aura® Configuration—Orchestration Designer Application Development 351

Avaya Aura® Configuration—Orchestration Designer Application Development 307

Avaya Aura® Configuration—Orchestration Designer Application Development 351

Question 8

How many seconds are recommended that a script should wait after queuing a contact to a skillset?

WAIT 1
WAIT 2
WAIT 4
WAIT 8

Correct answer: B

Explanation:

Page 310 Avaya Aura® Configuration—Orchestration Designer Application Development

Question 9

A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script:

IF DAY OF WEEK EQUALS MONDAY..FRIDAY THEN

What is the correct syntax required for this application?

IF DAYS OF WEEK EQUALS MONDAY..FRIDAY THEN
IF DAY OF WEEK EQUALS MON..FRI THEN
IF DAY OF WEEK - MONDAY FRIDAY THEN
IF DAY OF WEEK = MONDAY..FRIDAY THEN

Correct answer: D

Explanation:

256 Avaya Aura® Configuration—Orchestration Designer Application Development

Question 10

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.

What is an example of a cumulative data field?

Application Name
Average Answered Delay
Calls Waiting
Service Level Threshold

Correct answer: C

Exam	Avaya Aura Contact Center Administration
Number	3300
File Name	Avaya.3300.CertDumps.2018-02-17.61q.vcex
Size	84 KB
Posted	Feb 17, 2018
Download	Avaya.3300.CertDumps.2018-02-17.61q.vcex

Download Avaya.3300.CertDumps.2018-02-17.61q.vcex

File Info

How to open VCEX & EXAM Files?

Demo Questions