File Info
| Exam | Avaya Aura Contact Center Administration |
| Number | 3300 |
| File Name | Avaya.3300.Prep4Sure.2018-10-27.36q.vcex |
| Size | 87 KB |
| Posted | Oct 27, 2018 |
| Download | Avaya.3300.Prep4Sure.2018-10-27.36q.vcex |
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Demo Questions
Question 1
A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?
- It links agents to applications.
- It links skillsets to applications.
- It links Intrlnslcs to applications.
- It links Control Directory Numbers (CDN) to applications.
Correct answer: D
Question 2
Which statement regarding scripts is true?
- A secondary script is the only place treatments can be applied to the call.
- A primary script is referenced directly from the Master script, otherwise It Is a secondary script.
- A primary script is the only place that call variables can be assigned.
- Secondary and primary scripts are exactly the same.
Correct answer: B
Explanation:
Avaya Aura® Contact Center Terminology page 73 Avaya Aura® Contact Center Terminology page 73
Question 3
Which two commands can update the value of a call variable? (Choose two.)
- GIVE
- READVAR
- ASSIGN TO
- COLLECT DIGITS
- SEND REQUEST
Correct answer: C
Explanation:
Avaya Aura® Configuration—Orchestration Designer Application Development 307 Avaya Aura® Configuration—Orchestration Designer Application Development 351 Avaya Aura® Configuration—Orchestration Designer Application Development 307
Avaya Aura® Configuration—Orchestration Designer Application Development 351
Question 4
A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous.
What is an example of a cumulative data field?
- Application Name
- Average Answered Delay
- Calls Waiting
- Service Level Threshold
Correct answer: C
Question 5
You just installed a new Avaya Aura Contact Center (AACC) Installation and you need to configure it to talk to the Avaya Media Server (Avaya MS).
Which configuration options do you needed to configure to accomplish this?
- Media Servers and Routes
- Media Servers and Media Service and Routes
- Routes and Contact Types
- CONs (Route Points) and Skillsets
Correct answer: B
Question 6
X customer with Avaya Aura Contact Center wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?
- Maximum 100 global variables, maximum 100 call variables
- No stated maximum to global variables, maximum 100 call variables
- Maximum 100 global variables, No stated maximum to call variables
- Maximum 1000 global variables, maximum 100 call variables
Correct answer: D
Explanation:
Page 200 Avaya Aura® Contact Center Planning and Engineering Avaya Aura® Configuration—Orchestration Designer Application Development page 259 Page 200 Avaya Aura® Contact Center Planning and Engineering
Avaya Aura® Configuration—Orchestration Designer Application Development page 259
Question 7
Besides creating SQL statements that can be executed within scripts, what is another use of the database Integration wizard?
- It can be used to define variables.
- It can be used to store scripts.
- It can be used to integrate scripts with web services.
- It can be used to define SCE blocks.
Correct answer: C
Explanation:
Avaya Aura® Contact Center Server Administration Page 55 Avaya Aura® Contact Center Server Administration Page 55
Question 8
A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently
queued. Which category of Intrinsic would be used to accomplish this?
- Call
- Skillset
- Time
- Traffic
Correct answer: D
Explanation:
Avaya Aura® Configuration—Orchestration Designer Application Development Page 381 Avaya Aura® Configuration—Orchestration Designer Application Development Page 381
Question 9
An agent In Avaya Aura Contact Center steps away from the phone set without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out. What is the most likely explanation?
- The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
- The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".
- The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
- The "Longest Idle since Login" expired, logging out the telephone.
Correct answer: B
Explanation:
Page 58 Avaya Aura® Contact Center Administration–Client Administration Page 58 Avaya Aura® Contact Center Administration–Client Administration
Question 10
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Skillet Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Skillet.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)
- Create a Skillet Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
- Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.
- Assign Skillet Threshold Class to Customer Service Skillset.
- Create a custom formula for Calls Waiting.
- Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.
Correct answer: ABC
Explanation:
Avaya Aura® Configuration—Orchestration Designer Application Development 281 Avaya Aura® Configuration—Orchestration Designer Application Development 281
