File Info
| Exam | Avaya Aura Call Center Elite Implementation and Maintenance |
| Number | 3304 |
| File Name | Avaya.3304.CertDumps.2018-02-05.69q.tqb |
| Size | 1 MB |
| Posted | Feb 05, 2018 |
| Download | Avaya.3304.CertDumps.2018-02-05.69q.tqb |
How to open VCEX & EXAM Files?
Files with VCEX & EXAM extensions can be opened by ProfExam Simulator.
Coupon: MASTEREXAM
With discount: 20%
Demo Questions
Question 1
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
- It enables routing of calls to the agent that is most idle.
- It dynamically matches a customer to an optimal agent.
- It provides conditional routing of calls to agent queues.
- It allows for dynamic reporting of call center activities in custom methods.
- It uses advanced algorithms to efficiently route calls to agents.
Correct answer: BE
Explanation:
Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78 Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78
Question 2
What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)
- Service Level Maximize
- Advocate
- Hunt Group
- Call Management System (CMS)
- Agent Selection (EAS)
Correct answer: ABE
Explanation:
Reference : Avaya Aura™ Call Center Feature Reference 6.0 Page 358Programming Call Vectors in Avaya Aura™ Call Center 6.0 Page 205 Reference : Avaya Aura™ Call Center Feature Reference 6.0 Page 358
Programming Call Vectors in Avaya Aura™ Call Center 6.0 Page 205
Question 3
A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?
- with After Call Work (ACW) Agent Considered Idle
- with Forced Agent Logout Time
- with Interruptible Aux Notification Timer (sec)
- with Maximum Time Agent in ACW before logout (sec)
Correct answer: B
Explanation:
Reference: Administering Avaya Aura™ Call Center Features 6.0 page 11 Reference: Administering Avaya Aura™ Call Center Features 6.0 page 11
