Free Download 3304 Examp Dump: Avaya.3304.CertDumps.2018-02-05.69q.vcex

Question 1

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

It enables routing of calls to the agent that is most idle.
It dynamically matches a customer to an optimal agent.
It provides conditional routing of calls to agent queues.
It allows for dynamic reporting of call center activities in custom methods.
It uses advanced algorithms to efficiently route calls to agents.

Correct answer: BE

Explanation:

Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78

Question 2

What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center Elite? (Choose three.)

Service Level Maximize
Advocate
Hunt Group
Call Management System (CMS)
Agent Selection (EAS)

Correct answer: ABE

Explanation:

Reference : Avaya Aura™ Call Center Feature Reference 6.0 Page 358Programming Call Vectors in Avaya Aura™ Call Center 6.0 Page 205

Reference : Avaya Aura™ Call Center Feature Reference 6.0 Page 358

Programming Call Vectors in Avaya Aura™ Call Center 6.0 Page 205

Question 3

A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.

How can this be accomplished?

with After Call Work (ACW) Agent Considered Idle
with Forced Agent Logout Time
with Interruptible Aux Notification Timer (sec)
with Maximum Time Agent in ACW before logout (sec)

Correct answer: B

Explanation:

Reference: Administering Avaya Aura™ Call Center Features 6.0 page 11

Question 4

A customer has Business Advocate (BA) features turned on.

Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or agent staffing levels change abruptly?

queue priority levels
reserve agents
skill preference levels
percent allocation

Correct answer: D

Question 5

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters custom-options to allow this?

Call Work Codes
Authorization Codes
Reason Codes
AUX State Codes

Correct answer: C

Explanation:

Reference : Avaya Aura™ Call Center 6.0 Overview Page 26

Question 6

Which three statements about circular hunt groups are true? (Choose three)

The next call to the hunt group is offered to the next station in the members list in a round robin fashion, starting with the first administered station.
The call distribution is dependent of how long stations have been idle.
The call distribution is independent of how long stations have been idle.
The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not answer the last call.
The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer the last call.

Correct answer: ACD

Question 7

A supervisor would like to have their agents automatically log out at a specific time.

Which administration form is used to configure this functionality?

Hunt Group Form
Agent LoginID Form
Feature-Related System-Parameters Form
Station Form

Correct answer: B

Explanation:

Reference: Administering Avaya Aura™ Call Center Features 6.0 Page 11

Question 8

While configuring the Service Observing feature, which three forms should be configured and/or verified?

System Parameters
Class of Service
Feature-Related System Parameters
Class of restriction
Station

Correct answer: CDE

Explanation:

Reference: Administering Avaya Aura™ Call Center Features 6.0 page 141

Question 9

Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose three)

Monitor bcms agent
Monitor bcms skill
Monitor bcms split
Monitor bcms system
Monitor bcms vector

Correct answer: BCD

Explanation:

Reference 07-300061 page 43

Question 10

What provides built-in real and historical reporting capabilities for the call center, including reports for Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?

VvStats
Service level maximize (SLM)
Basic Call management System (BCMS)
Automated Number Identification (ANI)

Correct answer: C

Explanation:

Reference Avaya Aura™ Call Center 6.0 Overview page 19

Exam	Avaya Aura Call Center Elite Implementation and Maintenance
Number	3304
File Name	Avaya.3304.CertDumps.2018-02-05.69q.vcex
Size	1 MB
Posted	Feb 05, 2018
Download	Avaya.3304.CertDumps.2018-02-05.69q.vcex

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