File Info
| Exam | Avaya Aura Contact Center Implementation |
| Number | 6202 |
| File Name | Avaya.6202.BrainDumps.2019-03-01.65q.tqb |
| Size | 251 KB |
| Posted | Mar 01, 2019 |
| Download | Avaya.6202.BrainDumps.2019-03-01.65q.tqb |
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Demo Questions
Question 1
You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true?
- The ice Admin user account can be deleted during the CCMA installation
- The ice Admin user account password must be established during installation of CCMA
- If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user
- If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user
Correct answer: B
Question 2
You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent (PVI) server The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS).
What is one of the first steps to troubleshoot the problem?
- Reinstall CCMA
- Ensure that the correct sys-admin password is being used
- Change the IP multicast sending address on the CCMS server
- Ensure that the CCMS and CCMA servers have been added to a domain
Correct answer: B
Question 3
In an Avaya Aura™ Contact Center, what does enabling Open do?
- It permits agents to utilize the Avaya Open Queue© Desktop for agent skills that have agents logged in with the correct training and knowledge sets to handle calls
- It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS)
- It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types such as voice, outbound voice, email, chat, IM and voicemail
- It provides extended call queuing functionality for the Avaya Aura™ Contact Center by implementing the same functionality as the Automatic Call Distribution Queue including useful features like visualization
Correct answer: B
