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Exam Avaya Aura Contact Center CCT and Multimedia Implementation
Number 6209
File Name Avaya.6209.PracticeTest.2018-11-11.31q.vcex
Size 19 KB
Posted Nov 11, 2018
Download Avaya.6209.PracticeTest.2018-11-11.31q.vcex

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Demo Questions

Question 1

A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?


  1. Add a multimedia suffix to the skillset name
  2. Add a multimedia prefix to the skillset name
  3. Add a multimedia disposition code to the skillset name
  4. Add multimedia to the skillset name.
Correct answer: B



Question 2

A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)


  1. NCCT Call Log
  2. NCCT Security
  3. NCCT Audit Log
  4. NCCT Error Log
  5. NCCT System Log
Correct answer: BDE



Question 3

A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?


  1. The agent user type must be set to supervisor agent
  2. Enter the SIP address of the agent …the voice uri server
  3. The “Create CCT agent” option must be selected
  4. The agent first and last name must be populated
Correct answer: C



Question 4

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?


  1. Customer LAN
  2. Contact Center Server Subnet
  3. Customer server ELAN
  4. Contact Center Server ELAN
Correct answer: A



Question 5

An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?


  1. Arp
  2. Ping
  3. Tracert
  4. Ipconfig
Correct answer: B



Question 6

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).  
Which additional step is required to complete this task?


  1. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
  2. Add the Communication Control Toolkit (CCT) server to the CCMA
  3. Add the Microsoft Exchange server to the CCMA
  4. Assign the CCT server as a reporting server for the CCMS
Correct answer: A



Question 7

Which statement about Contact Center Multimedia is true?


  1. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
  2. It allows supervisors and contact center administrators to manage multimedia traffic
  3. It helps with implementing CTI for installs and browser based web integration
  4. It is used to administer the server and to monitor contact center performance using a browser based interface
Correct answer: B



Question 8

The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).


  1. Server Availability
  2. CCMM Server performance
  3. Mailbox status
  4. CCMM Contacts by Type
  5. Maximum contact wait time
Correct answer: ABD



Question 9

The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. 
Which two digit function server types could be used for the multimedia architecture? (Choose two).


  1. FTP server
  2. Corporate E-mail server
  3. Corporate Web server
  4. Terminal server
Correct answer: BC



Question 10

A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). 
Which two statements describe the conditions that are required? (Choose two).


  1. The AAAD domain must have a two-way trust relationship with CCMM domain
  2. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
  3. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains
  4. The CCT and CCMM servers must be in a different domain to the AAAD users
Correct answer: BC



Question 11

A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?


  1. Add a multimedia suffix to the skillset name
  2. Add a multimedia prefix to the skillset name
  3. Add a multimedia disposition code to the skillset name
  4. Add multimedia to the skillset name.
Correct answer: B



Question 12

A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)


  1. NCCT Call Log
  2. NCCT Security
  3. NCCT Audit Log
  4. NCCT Error Log
  5. NCCT System Log
Correct answer: BDE



Question 13

A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?


  1. The agent user type must be set to supervisor agent
  2. Enter the SIP address of the agent …the voice uri server
  3. The “Create CCT agent” option must be selected
  4. The agent first and last name must be populated
Correct answer: C



Question 14

The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?


  1. Customer LAN
  2. Contact Center Server Subnet
  3. Customer server ELAN
  4. Contact Center Server ELAN
Correct answer: A



Question 15

An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia server. Which command is used to verify the physical network connection between agent PC to the CCMM server?


  1. Arp
  2. Ping
  3. Tracert
  4. Ipconfig
Correct answer: B



Question 16

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).  
Which additional step is required to complete this task?


  1. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
  2. Add the Communication Control Toolkit (CCT) server to the CCMA
  3. Add the Microsoft Exchange server to the CCMA
  4. Assign the CCT server as a reporting server for the CCMS
Correct answer: A



Question 17

Which statement about Contact Center Multimedia is true?


  1. It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
  2. It allows supervisors and contact center administrators to manage multimedia traffic
  3. It helps with implementing CTI for installs and browser based web integration
  4. It is used to administer the server and to monitor contact center performance using a browser based interface
Correct answer: B



Question 18

The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).


  1. Server Availability
  2. CCMM Server performance
  3. Mailbox status
  4. CCMM Contacts by Type
  5. Maximum contact wait time
Correct answer: ABD



Question 19

The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. 
Which two digit function server types could be used for the multimedia architecture? (Choose two).


  1. FTP server
  2. Corporate E-mail server
  3. Corporate Web server
  4. Terminal server
Correct answer: BC



Question 20

A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). 
Which two statements describe the conditions that are required? (Choose two).


  1. The AAAD domain must have a two-way trust relationship with CCMM domain
  2. The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
  3. The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains
  4. The CCT and CCMM servers must be in a different domain to the AAAD users
Correct answer: BC









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