File Info
| Exam | Avaya Aura Contact Center CCT and Multimedia Implementation |
| Number | 6209 |
| File Name | Avaya.6209.TestKing.2018-10-28.33q.tqb |
| Size | 120 KB |
| Posted | Oct 28, 2018 |
| Download | Avaya.6209.TestKing.2018-10-28.33q.tqb |
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Demo Questions
Question 1
A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center
Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?
- Add a multimedia suffix to the skillset name
- Add a multimedia prefix to the skillset name
- Add a multimedia disposition code to the skillset name
- Add multimedia to the skillset name.
Correct answer: B
Question 2
A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)
- NCCT Call Log
- NCCT Security
- NCCT Audit Log
- NCCT Error Log
- NCCT System Log
Correct answer: BDE
Explanation:
Question 3
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presented. What option must be taken to solve this problem?
- The agent user type must be set to supervisor agent
- Enter the SIP address of the agent …the voice uri server
- The “Create CCT agent” option must be selected
- The agent first and last name must be populated
Correct answer: C
