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Question 1

During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

Avaya Aura® Contact Center Configuration Wizard
Avaya Aura® Contact Center Startup Wizard
Avaya Aura® Contact Center Installation Wizard
Avaya Aura® Contact Center Ignition Wizard

Correct answer: D

Question 2

You are installing a SIP-based Avaya Aura® Contact Center (AACC) with Avaya Aura® Media Server (AAMS).

Which three functions/features are gained by implementing the AAMS? (Choose three.)

skillset based routing
anchoring of calls
recorded announcements
music on hold
text to speech engine

Correct answer: CDE

Explanation:

Reference: https://www.avaya.com/blogs/archives/2016/03/understanding-avaya-aura-media-server-survivability-settings.html

Question 3

When configuring servers for an Avaya Aura® Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.

Which DNS entries must be made for the HA servers?

One Dynamic DNS entry for the Active server
One Dynamic DNS entry for the Standby server
One Dynamic DNS entry for the Managed name and associated IP address
Static DNS entry for the Active server
One DNS static entry for the Active server
One DNS static entry for the Standby server
One DNS static entry for the Managed name and associated IP address
One static entry for the Active server
One static entry for the Standby server

Correct answer: D

Question 4

You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura® Contact Center (AACC).

Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?

223.0.0.255
225.0.1.254
242.0.1.0
240.255.255.254

Correct answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093187 (42)

Question 5

After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status.

In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

Ensure one Element Role is listed for both the Primary and Backup server.
Ensure one Element Role is listed for both the Active and Standby server.
Ensure only two nodes are listed.
Ensure no alarms are listed in the Alarm Description column.

Correct answer: ABC

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100172577 (410)

Question 6

On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?

Primary Server
Primary and Backup Servers
Active and Standby Servers
Active Server

Correct answer: D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100172577 (592)

Question 7

In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure.

Which three conditions must be satisfied before a switch over can occur? (Choose three.)

The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
On the active server, all critical CCMS and CCT services are monitored and running.
The active and standby servers are in a running state.
The active and standby servers have switchover enabled.

Correct answer: BCD

Question 8

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

Create a shared directory on a networked logical drive to store the database backup.
Shutdown the Avaya Aura® Contact Center (AACC) server.
Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

Correct answer: AC

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100141967 (17)

Question 9

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

Assign an AAD login ID and password to each agent.
Enable Agent Desktop integration in each agent’s Call Presentation Class.
Associate a domain user account with each agent.
Acquire each agent’s telephone.

Correct answer: C

Question 10

Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?

IIS and XPS Viewer to view reports on the server.
Storage Manager for SAN’s for managing the remote backups and IIS
TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.

Correct answer: D

Exam	Avaya Aura Contact Center Implementation Exam
Number	6210
File Name	Avaya.6210.CertKey.2018-08-23.39q.vcex
Size	27 KB
Posted	Aug 23, 2018
Download	Avaya.6210.CertKey.2018-08-23.39q.vcex

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