Free Download 6211 Examp Dump: Avaya.6211.VCEplus.2021-11-04.60q.vcex

File Info

Exam	Avaya Aura Contact Center Multimedia Implementation
Number	6211
File Name	Avaya.6211.VCEplus.2021-11-04.60q.vcex
Size	6 MB
Posted	Nov 04, 2021
Download	Avaya.6211.VCEplus.2021-11-04.60q.vcex

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Demo Questions

Question 1

Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

Avaya IQ
Avaya Aura® Experience Portal
Avaya Proactive Outreach Manager
Contact Center Manager Administration

Correct answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101058499

Reference:

https://downloads.avaya.com/css/P8/documents/101058499

Question 2

Where is the administration of outbound campaigns and management of dialinglists performed?

Contact Center Multimedia Server
Avaya Aura® Contact Center
Avaya Proactive Outreach Manager
Avaya Aura® Media Server

Correct answer: B

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100172957

Reference:

https://downloads.avaya.com/css/P8/documents/100172957

Question 3

Which template would you assign to an Inbound skillset so it can be monitored by thePOMBlending Service?

POM Template
Blending Template
Agent Template
Skillset Template

Correct answer: D

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017355 (27)

Reference:

https://downloads.avaya.com/css/P8/documents/101017355 (27)

Question 4

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Webcommunications?

Contact Center Manager Server (CCMS)
Avaya Agent Desktop (AAD)
Contact Center Multimedia (CCMM)
Contact Center Manager Administration (CCMA)

Correct answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089 (36)

Question 5

What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

Route Point
Call Presentation Class
Script
Thresholds

Correct answer: B

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017355 (35)

Reference:

https://downloads.avaya.com/css/P8/documents/101017355 (35)

Question 6

You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections.

What are two functions of the Reference Client?(Choose two.)

Testing CTI connections
Making phone calls
Testing SIP connections
Transferring phone calls

Correct answer: BD

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/100093298

Reference:

https://downloads.avaya.com/css/P8/documents/100093298

Question 7

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.

Which file types are used to export resource configuration data from the Windows network fordata analysis?

Single standard XML file or flattened XML file
Single standard HTML file or flattened HTML file
Single standard CSV file or flattened CSV file
Single standard XSD file or flattened XSD file

Correct answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017434 (200)

Reference:

https://downloads.avaya.com/css/P8/documents/101017434 (200)

Question 8

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

Contact Center Multimedia (CCMM)
Avaya Agent Desktop (AAD)
Contact Center Manager Server (CCMS)
Contact Center Manager Administration (CCMA)

Correct answer: C

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101059089 (69)

Reference:

https://downloads.avaya.com/css/P8/documents/101059089 (69)

Question 9

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into theCCT database?

CCT Console
CCT Trace Control
CCT Reference Client
CCT API

Correct answer: A

Explanation:

Reference: https://downloads.avaya.com/css/P8/documents/101017434

Reference:

https://downloads.avaya.com/css/P8/documents/101017434

Question 10

A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)