File Info
| Exam | Avaya Aura Communication Applications |
| Number | 7230X |
| File Name | Avaya.7230X.CertDumps.2017-12-06.67q.vcex |
| Size | 1 MB |
| Posted | Dec 06, 2017 |
| Download | Avaya.7230X.CertDumps.2017-12-06.67q.vcex |
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Demo Questions
Question 1
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
- Clearly stated the problem.
- Detailed the findings.
- Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
- Identify a patch to fix the problem.
- Update the Knowledge Management database.
- Implement a solution.
- Determine the cause.
Correct answer: D
Question 2
Which statement about Avaya Tier 2/Business Partners is true?
- They immediately escalate to Tier 3 as issue is encountered.
- They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
- They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
- They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Correct answer: D
Question 3
A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?
- D4
- D3
- D2
- D1
Correct answer: A
Explanation:
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Question 4
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
- D8
- D7
- D6
- D5
Correct answer: C
Explanation:
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Question 5
Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
- It is eight steps that guarantee a logical way to isolate an issue.
- It is eight steps that ensure a faster time to resolution.
- It is eight steps used to guarantee systems are operational after an implementation.
- It is eight steps that define how to escalate third-party integration issues.
- It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.
Correct answer: AE
Question 6
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
- when the customer issue is not service affecting
- when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
- when the issue for the customer is intermittent
- when the issue is a common one resolved through an upgrade
Correct answer: D
Question 7
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
- Discipline 5 – Implement a Work-around
- Discipline 5 – Implement Corrective Actions
- Discipline 5 – Choose Corrective Actions
- Discipline 5 – Prevent Recurrences
Correct answer: C
Explanation:
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/ Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Question 8
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
- Business Partners
- Avaya Tier 2
- Third Party Support
- Avaya Tier 3
Correct answer: B
Question 9
In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)
- Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
- Capture potential triggers.
- Evaluate systems and components.
- Develop immediate controlled actions to isolate the problem.
- Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.
Correct answer: CD
Explanation:
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/ Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Question 10
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
- Clearly stated the problem.
- Detailed the findings.
- Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
- Install a patch to fix the problem.
- Praise individuals for contribution.
- Implement a solution.
- Update the Knowledge Management database.
Correct answer: C
