File Info
| Exam | Avaya Aura Communication Applications |
| Number | 7230X |
| File Name | Avaya.7230X.Pass4Sure.2019-02-05.56q.tqb |
| Size | 739 KB |
| Posted | Feb 05, 2019 |
| Download | Avaya.7230X.Pass4Sure.2019-02-05.56q.tqb |
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Demo Questions
Question 1
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
- Clearly stated the problem.
- Detailed the findings.
- Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
- Identify a patch to fix the problem.
- Update the Knowledge Management database.
- Implement a solution.
- Determine the cause.
Correct answer: D
Question 2
Which statement about Avaya Tier 2/Business Partners is true?
- They immediately escalate to Tier 3 as issue is encountered.
- They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
- They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
- They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Correct answer: D
Question 3
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
- D8
- D7
- D6
- D5
Correct answer: C
Explanation:
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
