File Info
| Exam | Avaya Aura Communication Applications |
| Number | 7230X |
| File Name | Avaya.7230X.PracticeTest.2019-02-08.55q.tqb |
| Size | 735 KB |
| Posted | Feb 08, 2019 |
| Download | Avaya.7230X.PracticeTest.2019-02-08.55q.tqb |
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Demo Questions
Question 1
Which statement about Avaya Tier 2/Business Partners is true?
- They immediately escalate to Tier 3 as issue is encountered.
- They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
- They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
- They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Correct answer: D
Question 2
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
- D8
- D7
- D6
- D5
Correct answer: C
Explanation:
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Question 3
Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
- It is eight steps that guarantee a logical way to isolate an issue.
- It is eight steps that ensure a faster time to resolution.
- It is eight steps used to guarantee systems are operational after an implementation.
- It is eight steps that define how to escalate third-party integration issues.
- It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.
Correct answer: AE
