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Exam Avaya Aura Communication Applications
Number 7230X
File Name Avaya.7230X.Prep4Sure.2018-09-28.57q.vcex
Size 880 KB
Posted Sep 28, 2018
Download Avaya.7230X.Prep4Sure.2018-09-28.57q.vcex

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Demo Questions

Question 1

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed? 


  1. Discipline 5 – Implement a Work-around
  2. Discipline 5 – Implement Corrective Actions
  3. Discipline 5 – Choose Corrective Actions
  4. Discipline 5 – Prevent Recurrences
Correct answer: C
Explanation:
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/



Question 2

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?


  1. Business Partners
  2. Avaya Tier 2
  3. Third Party Support
  4. Avaya Tier 3
Correct answer: B



Question 3

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)


  1. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
  2. Capture potential triggers.
  3. Evaluate systems and components.
  4. Develop immediate controlled actions to isolate the problem.
  5. Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.
Correct answer: CD
Explanation:
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/



Question 4

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket. 
  1. Clearly stated the problem. 
  2. Detailed the findings. 
  3. Clarified the problem. 
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?


  1. Install a patch to fix the problem.
  2. Praise individuals for contribution.
  3. Implement a solution.
  4. Update the Knowledge Management database.
Correct answer: C



Question 5

Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers. 
What needs to be changed in SBCE to make this happen?


  1. In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.
  2. In Avaya Session Border Controller for Enterprise (SBCE) GUI, navigate to Global Profiles > Server Configuration > Edit the Session Manager server entry to set “Overwrite Domain Name.”
  3. In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.
  4. In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.
Correct answer: D



Question 6

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. 
Which tool was used, and which symptoms were visible that pointed to this issue?


  1. List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server
  2. traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE
  3. traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager
  4. traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager
Correct answer: A



Question 7

Which tool has an option to debug the TLS handshake between the server and the client? 


  1. SIP Trace Config and SIP Trace Viewer
  2. List trace tac 701
  3. traceSM
  4. List trace tac 701/tls
Correct answer: B



Question 8

Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM. 
How would you restore the trunks to in-service status?


  1. Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.
  2. SSH to AAM, and execute the release trunks all command.
  3. SSH to AAM, and execute the release trunk command.
  4. Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type ‘all’ in the Equipment Number field, and then click on the Release button.
Correct answer: D



Question 9

A customer reports that their Avaya Aura® Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being Call Forwarded after they log off and log on again. Also stopping the call forward feature does not show until their endpoint is logged off and logged on again. 
What is the cause of the problem?


  1. A coverage path has not been setup. 
  2. The Call Forwarding feature has not been assigned to a button.
  3. Data Privacy is enabled in the station’s Class of Service.
  4. An entry is missing in the private-numbering System Administration Terminal (SAT) form.
Correct answer: C



Question 10

A customer called in stating they cannot place WebRTC calls. You discover that when the WebRTC snap-in sends an Invite to Avaya Aura® Media Server (AAMS), Avaya Breeze ™ is not sending the correct information in the Request URI to match a regular expression in Session Manager. 
Where do you configure the Media Server URI ([email protected]) that Avaya Breeze ™ will send to AAMS via Avaya Aura® Session Manager (SM)?


  1. Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform > Configuration > Attributes.
  2. Use SSH to Avaya Breeze ™ and edit the “/etc/config.properties” file.
  3. Use Avaya Aura® System Manager web GUI to access the Inventory > Manage Elements, and then edit the Avaya Breeze ™ element.
  4. Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform > Configuration > Avaya Aura® Media Server.
Correct answer: D



Question 11

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed? 


  1. Discipline 5 – Implement a Work-around
  2. Discipline 5 – Implement Corrective Actions
  3. Discipline 5 – Choose Corrective Actions
  4. Discipline 5 – Prevent Recurrences
Correct answer: C
Explanation:
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/



Question 12

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?


  1. Business Partners
  2. Avaya Tier 2
  3. Third Party Support
  4. Avaya Tier 3
Correct answer: B



Question 13

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)


  1. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
  2. Capture potential triggers.
  3. Evaluate systems and components.
  4. Develop immediate controlled actions to isolate the problem.
  5. Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.
Correct answer: CD
Explanation:
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/



Question 14

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket. 
  1. Clearly stated the problem. 
  2. Detailed the findings. 
  3. Clarified the problem. 
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?


  1. Install a patch to fix the problem.
  2. Praise individuals for contribution.
  3. Implement a solution.
  4. Update the Knowledge Management database.
Correct answer: C



Question 15

Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers. 
What needs to be changed in SBCE to make this happen?


  1. In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.
  2. In Avaya Session Border Controller for Enterprise (SBCE) GUI, navigate to Global Profiles > Server Configuration > Edit the Session Manager server entry to set “Overwrite Domain Name.”
  3. In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.
  4. In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.
Correct answer: D



Question 16

A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. 
Which tool was used, and which symptoms were visible that pointed to this issue?


  1. List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server
  2. traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE
  3. traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager
  4. traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager
Correct answer: A



Question 17

Which tool has an option to debug the TLS handshake between the server and the client? 


  1. SIP Trace Config and SIP Trace Viewer
  2. List trace tac 701
  3. traceSM
  4. List trace tac 701/tls
Correct answer: B



Question 18

Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM. 
How would you restore the trunks to in-service status?


  1. Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.
  2. SSH to AAM, and execute the release trunks all command.
  3. SSH to AAM, and execute the release trunk command.
  4. Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type ‘all’ in the Equipment Number field, and then click on the Release button.
Correct answer: D



Question 19

A customer reports that their Avaya Aura® Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being Call Forwarded after they log off and log on again. Also stopping the call forward feature does not show until their endpoint is logged off and logged on again. 
What is the cause of the problem?


  1. A coverage path has not been setup. 
  2. The Call Forwarding feature has not been assigned to a button.
  3. Data Privacy is enabled in the station’s Class of Service.
  4. An entry is missing in the private-numbering System Administration Terminal (SAT) form.
Correct answer: C



Question 20

A customer called in stating they cannot place WebRTC calls. You discover that when the WebRTC snap-in sends an Invite to Avaya Aura® Media Server (AAMS), Avaya Breeze ™ is not sending the correct information in the Request URI to match a regular expression in Session Manager. 
Where do you configure the Media Server URI ([email protected]) that Avaya Breeze ™ will send to AAMS via Avaya Aura® Session Manager (SM)?


  1. Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform > Configuration > Attributes.
  2. Use SSH to Avaya Breeze ™ and edit the “/etc/config.properties” file.
  3. Use Avaya Aura® System Manager web GUI to access the Inventory > Manage Elements, and then edit the Avaya Breeze ™ element.
  4. Use Avaya Aura® System Manager web GUI to access the Engagement Development Platform > Configuration > Avaya Aura® Media Server.
Correct answer: D









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