File Info
| Exam | Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam |
| Number | 7391x |
| File Name | Avaya.7391x.CertKiller.2019-02-27.75q.tqb |
| Size | 268 KB |
| Posted | Feb 27, 2019 |
| Download | Avaya.7391x.CertKiller.2019-02-27.75q.tqb |
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Demo Questions
Question 1
Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)
- the Class of Restriction (COR)
- the group extension
- the trunk group number
- the call distribution method
- the Vector Directory Number (VDN)
Correct answer: ABD
Question 2
When creating a vector directory number, or VDN, which four options must be configured to ensure that the call center works correctly? (Choose four.)
- Hunt Group
- Vector
- Extension
- Skill Level
- Agent Login
- Measured Format
Correct answer: ABDE
Question 3
To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?
- Use Analog announcements only
- Set the queue field to Yes
- Use external announcements
- Create forced announcements
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101013903 Reference: https://downloads.avaya.com/css/P8/documents/101013903
