File Info
| Exam | Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam |
| Number | 7391x |
| File Name | Avaya.7391x.PracticeTest.2018-04-13.38q.tqb |
| Size | 131 KB |
| Posted | Apr 13, 2018 |
| Download | Avaya.7391x.PracticeTest.2018-04-13.38q.tqb |
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Demo Questions
Question 1
A customer is planning to use the Application Enablement Server (AES) so they receive an enhanced set of application programming interfaces that improves the functionality of the Avaya Communication services.
Which statement describes additional benefits the customer would receive by using AES?
- It is an optional component of Elite Multichannel
- It consolidates multiple CTI servers onto a single platform
- It communicates directly with the Multichannel Desktop
- It allows the XML server to manage the databases
Correct answer: B
Question 2
A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about scenario?
- BCMS is only offered for customers with a Basic Call Center package
- BCMS generates Split Reports and not Skills Reports
- BCMS has all the functions Call Management System (CMS) supports but with less capacity
- BCMS does not support all Call Center Elite features
Correct answer: D
Question 3
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
- Adjunct Routing
- Network Call Transfer
- Look-Ahead Interflow
- Network Call Redirection
Correct answer: C
Explanation:
Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28) Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)
