File Info
| Exam | Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam |
| Number | 7391x |
| File Name | Avaya.7391x.PracticeTest.2018-07-29.44q.tqb |
| Size | 157 KB |
| Posted | Jul 29, 2018 |
| Download | Avaya.7391x.PracticeTest.2018-07-29.44q.tqb |
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Demo Questions
Question 1
Which properties of the call center must be configured so that hunt groups are treated as skills for the Automatic Call Distribution (ACD)?
- The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to no
- The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no
- The skills only appear as hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to yes
- The skills only appear as hunt groups if the ACD is set to no, and if Expert Agent Selection is set to yes
Correct answer: B
Question 2
Direct Agent calls are not getting counted correctly in Call Management System (CMS).
What must be administered so that Direct Agent calls are measured properly?
- ead-mia
- skill-level
- Class of Service (COS)
- Class of Restriction (COR)
Correct answer: D
Question 3
Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)
- Class of Restriction (COR)
- Tenant Number (TN)
- Class of Services (COS)
- Measured
- VDN Skill
Correct answer: BE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100180550 Reference: https://downloads.avaya.com/css/P8/documents/100180550
