Download Avaya.7391x.TestKing.2018-06-17.43q.tqb

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Exam Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Number 7391x
File Name Avaya.7391x.TestKing.2018-06-17.43q.tqb
Size 150 KB
Posted Jun 17, 2018
Download Avaya.7391x.TestKing.2018-06-17.43q.tqb

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Demo Questions

Question 1

If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 
Call 2, with priority 3 that is queued for 15 minutes with skill level 10 
Call 3, with priority 5 that is queued for 15 minutes with skill level 15 
Call 4, with priority 1 that is queued for 15 minutes with skill level 15 
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?


  1. Call 4
  2. Call 2
  3. Call 1
  4. Call 3
Correct answer: A



Question 2

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. 
What is used to facilitate this ability?


  1. Dial Access Plans
  2. Feature Access Codes (FACs)
  3. Skill Assignment
  4. Business Advocate (BA)
Correct answer: C



Question 3

Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura® Call Center Elite and Call Center Elite Multichannel? (Choose two.)


  1. Restart the Multichannel server when the AES is configured
  2. Enable the AES Server node name on the Elite Multichannel server
  3. Configure the CTI User in AES
  4. Configure the CTI link in AES
Correct answer: BD



Question 4

If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 
Call 2, with priority 3 that is queued for 15 minutes with skill level 10 
Call 3, with priority 5 that is queued for 15 minutes with skill level 15 
Call 4, with priority 1 that is queued for 15 minutes with skill level 15 
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?


  1. Call 4
  2. Call 2
  3. Call 1
  4. Call 3
Correct answer: A



Question 5

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. 
What is used to facilitate this ability?


  1. Dial Access Plans
  2. Feature Access Codes (FACs)
  3. Skill Assignment
  4. Business Advocate (BA)
Correct answer: C



Question 6

Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura® Call Center Elite and Call Center Elite Multichannel? (Choose two.)


  1. Restart the Multichannel server when the AES is configured
  2. Enable the AES Server node name on the Elite Multichannel server
  3. Configure the CTI User in AES
  4. Configure the CTI link in AES
Correct answer: BD









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