File Info
| Exam | Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam |
| Number | 7491X |
| File Name | Avaya.7491X.PracticeTest.2018-07-29.36q.tqb |
| Size | 214 KB |
| Posted | Jul 29, 2018 |
| Download | Avaya.7491X.PracticeTest.2018-07-29.36q.tqb |
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Demo Questions
Question 1
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?
- list trace stations
- list trace vector
- list trace trunk
- list trace trac
Correct answer: D
Question 2
A call center where agents handles customers with account numbers is using Call Center Elite. The call center wants to offer a survey to customers who complete their tasks to determine the level of service they have received.
What feature would you suggest the call center offers a survey to the people who have called?
- VDN Return Destination
- VDN Interflow
- VDN Override
- VDN Vectors
Correct answer: A
Question 3
Which vector object can replace the Time of day (TOD) global Vector Variable?
- Vector Routing Table
- Business Schedule Table
- Service Hours Table
- Policy Routing Table
Correct answer: C
