File Info
| Exam | Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam |
| Number | 7491X |
| File Name | Avaya.7491X.PrepAway.2018-10-06.39q.tqb |
| Size | 426 KB |
| Posted | Oct 06, 2018 |
| Download | Avaya.7491X.PrepAway.2018-10-06.39q.tqb |
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Demo Questions
Question 1
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
- The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
- The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
- The route-to number command in step 6 in New York is allowing calls to interflow to Denver
- Step 8 in Denver should be a busy command
Correct answer: C
Question 2
Which two vector variable types are strictly global in scope? (Choose two.)
- stepcnt
- dow
- value
- ani
- collect
Correct answer: CE
Explanation:
Question 3
You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?
- list trace stations
- list trace vector
- list trace trunk
- list trace trac
Correct answer: D
