File Info
| Exam | Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Exam |
| Number | 7491X |
| File Name | Avaya.7491X.TestKing.2019-02-26.65q.tqb |
| Size | 881 KB |
| Posted | Feb 26, 2019 |
| Download | Avaya.7491X.TestKing.2019-02-26.65q.tqb |
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Demo Questions
Question 1
Which of the following is important when considering regular call center operations?
- A backup strategy for the call center databases
- An analysis of the software you choose to create the call center databases
- A decision for how much room to create for the call center databases
- A restore strategy for the information in the call center databases
Correct answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100141967 Reference: https://downloads.avaya.com/css/P8/documents/100141967
Question 2
Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
- VDN Override on VDN 7202 is set to no
- VDN Override on VDN 7201 is set to yes
- The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
- No agents are staffed in skill 1
Correct answer: A
Question 3
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.
Which command do you use to do this?
- monitor bcms hunt group
- list trace trunk
- monitor bcms trunk
- list trace vdn
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100180552 (p.9) Reference: https://downloads.avaya.com/css/P8/documents/100180552 (p.9)
