Download Avaya.7492X.PracticeTest.2019-03-01.25q.tqb

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Exam Avaya Aura Call Center Elite Support
Number 7492X
File Name Avaya.7492X.PracticeTest.2019-03-01.25q.tqb
Size 115 KB
Posted Mar 01, 2019
Download Avaya.7492X.PracticeTest.2019-03-01.25q.tqb

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Demo Questions

Question 1

Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. 
Which statement about agent adjustments for the considered location step is true?

  1. The agent’s idle time is always adjusted up by 20 seconds.
  2. The agent’s idle time is always adjusted down by 20 seconds.
  3. The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%.
  4. The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds.
Correct answer: B

Question 2

Refer to the exhibit. 
The reply-best vector command is applied to which BSR VDN/Vector?

  1. Status Poll Vector
  2. Primary Vector
  3. Interflow vector
  4. Adjunct Vector
Correct answer: A

Question 3

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)

  1. The second leg of the call is set up by the redirecting Communication Manager.
  2. Network Call Deflection is only available in Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.
  3. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.
  4. NCD by the PSTN can occur only if the incoming call to the Avaya Aura® Communication Manager is not answered.
  5. A route-to number r13035485103 must be used in vector step processing, and Net Redir=y in the BSR Application plan.
Correct answer: ACE





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