File Info
| Exam | Avaya Aura Call Center Elite Support |
| Number | 7492X |
| File Name | Avaya.7492X.Prep4Sure.2019-05-01.27q.tqb |
| Size | 123 KB |
| Posted | May 01, 2019 |
| Download | Avaya.7492X.Prep4Sure.2019-05-01.27q.tqb |
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Demo Questions
Question 1
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
- Display events extension
- Display events vector
- List trace vector
- List trace extension
Correct answer: BD
Question 2
Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.
Which statement about agent adjustments for the considered location step is true?
- The agent’s idle time is always adjusted up by 20 seconds.
- The agent’s idle time is always adjusted down by 20 seconds.
- The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%.
- The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds.
Correct answer: B
Question 3
Refer to the exhibit.
The reply-best vector command is applied to which BSR VDN/Vector?
- Status Poll Vector
- Primary Vector
- Interflow vector
- Adjunct Vector
Correct answer: A
