File Info
| Exam | Avaya Aura Call Center Elite Support |
| Number | 7492X |
| File Name | Avaya.7492X.VCEplus.2022-01-06.23q.tqb |
| Size | 170 KB |
| Posted | Jan 06, 2022 |
| Download | Avaya.7492X.VCEplus.2022-01-06.23q.tqb |
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Demo Questions
Question 1
Which three statements are true about virtual routing? (Choose three.)
- CTI is a required component for multi-site configuration.
- Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.
- Virtual routing involves only contacts that are non-voice related such as email and chat.
- Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow.
- Virtual can be implemented in single-site or multi-site configuration.
Correct answer: BCE
Question 2
In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?
- The vector is activated when the given remote server is the best available.
- The vector contacts the specified remote servers, and collects information from that remote server.
- The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
- The vector queues the call to the resource that is likely to provide the best service.
Correct answer: B
Explanation:
Reference: http://btbusiness.custhelp.com/euf/assets/TelephoneSystems/Avaya/CallCentre/07_300303_1.pdf Reference: http://btbusiness.custhelp.com/euf/assets/TelephoneSystems/Avaya/CallCentre/07_300303_1.pdf
Question 3
What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.)
- The second leg of the call is set up by the redirecting Communication Manager.
- Network Call Deflection is only available in Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.
- Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.
- NCD by the PSTN can occur only if the incoming call to the Avaya Aura® Communication Manager is not answered.
- A route-to number r13035485103 must be used in vector step processing, and Net Redir=y in the BSR Application plan.
Correct answer: ACE
