File Info
| Exam | Avaya Oceana Solution Integration Exam |
| Number | 7495X |
| File Name | Avaya.7495X.ActualTests.2019-03-20.30q.tqb |
| Size | 107 KB |
| Posted | Mar 20, 2019 |
| Download | Avaya.7495X.ActualTests.2019-03-20.30q.tqb |
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Demo Questions
Question 1
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)
- Avaya Chatbot
- Avaya Mobile Video
- Webchat
- SMS
- Social Media
Correct answer: AC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101054790 Reference: https://downloads.avaya.com/css/P8/documents/101054790
Question 2
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
- ORCRestService
- AgentControllerService
- AutomationController
- OBCService
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051672 Reference: https://downloads.avaya.com/css/P8/documents/101051672
Question 3
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.
Which component holds multimedia customer history information?
- Omnichannel Datastore
- Avaya Aura® Session Manager
- External Data Mart
- Avaya Control Manager
Correct answer: A
