File Info
| Exam | Avaya Oceana Solution Integration Exam |
| Number | 7495X |
| File Name | Avaya.7495X.ActualTests.2019-03-20.30q.vcex |
| Size | 18 KB |
| Posted | Mar 20, 2019 |
| Download | Avaya.7495X.ActualTests.2019-03-20.30q.vcex |
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Demo Questions
Question 1
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)
- Avaya Chatbot
- Avaya Mobile Video
- Webchat
- SMS
- Social Media
Correct answer: AC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101054790 Reference: https://downloads.avaya.com/css/P8/documents/101054790
Question 2
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
- ORCRestService
- AgentControllerService
- AutomationController
- OBCService
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051672 Reference: https://downloads.avaya.com/css/P8/documents/101051672
Question 3
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.
Which component holds multimedia customer history information?
- Omnichannel Datastore
- Avaya Aura® Session Manager
- External Data Mart
- Avaya Control Manager
Correct answer: A
Question 4
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
- The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
- The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
- The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
- The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.
Correct answer: B
Question 5
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
- Route to
- Barge-in
- Coach
- Transfer
- Observe
Correct answer: BDE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101029734 Reference: https://downloads.avaya.com/css/P8/documents/101029734
Question 6
Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)
- Avaya Co-Browse
- Secondary Omnichannel Datastore
- Rackspace instance
- Avaya Chat Servers APS
- An additional license from Avaya
Correct answer: BDE
Question 7
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
- Conference a supervisor
- Email
- Transfer to a supervisor
- Transfer a file
- Initiate a co-browse session
Correct answer: BD
Question 8
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
- OmniCenter ProvisioningCollector
- UCMDataCollector
- AgentControllerService
- UCMService
- Authorization Service
Correct answer: CD
Question 9
For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?
- Engagement Assistant Speech
- Customer Engagement
- Core Platform
- Context Store
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566 Reference: https://downloads.avaya.com/css/P8/documents/101051566
Question 10
Which two SVAR-ins are added automatically while assigning SVARs on Avaya Breeze™ Clusters in an Avaya Oceana® solution? (Choose two.)
- UCMService
- EventingConnector
- OceanaMonitorService
- AuthorizationService
- CallEventControl
Correct answer: BE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566 Reference: https://downloads.avaya.com/css/P8/documents/101051566
