Question 3
After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages:
2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR – AuthorizationService-3.4.0.0.340003 – Caught exception while authenticating with data source: HR-LAB
javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at
com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticationSystemException(LdapDAOClientImpl.java:116)
Which Avaya Oceana® snap-in log file contains these log messages?
cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua –ucm-pu-1.log
cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tail –f AuthorizationService.log
cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua-bpm-pu-1.log
cd /var/log/Avaya/services/AuthorizationService/ and tail –f AuthorizationService.log
Correct answer: A