File Info
| Exam | Avaya Oceana Solution Support |
| Number | 7497X |
| File Name | Avaya.7497X.PracticeTest.2019-01-28.34q.tqb |
| Size | 157 KB |
| Posted | Jan 28, 2019 |
| Download | Avaya.7497X.PracticeTest.2019-01-28.34q.tqb |
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Demo Questions
Question 1
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?
- WorkRequestID=RouteRequestID=ContactID
- WorkRequestID=ContextStoreID=UCID=ContactID
- WorkRequestID=Customer=UCID=ContactID
- WorkRequestID=ContextStoreID and ConatactID=UCID
Correct answer: B
Question 2
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/aes | :StartApplicationSTE:
com.avaya.sessionsvc.SessionServicesImp1 WARNING –Authentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc
After reviewing the error message, which action will fix the customer’s problem?
- Match the correct CSC user password in AES and CSC service
- Reboot the AES server and re-deploy CSC service
- Redeploy CSC Service and reboot Oceana Cluster1
- Change the CSC user password in AES server and reboot AES
Correct answer: A
Question 3
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM). Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
- Run deploy-service –lv on the Breeze™ server
- Check the service install status on cluster Administrator page in SMGR
- Look at the Oceana Monitor page.
- Look at the Event Log in System Manager
- Check the status of cluster1 in SMGR.
Correct answer: BCE
