Question 6
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO – [M:setOceanaHeartbeatMessage][T:null].
OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR – [M:agentControllerStatusRunnable][T:null].error in DB Connection
com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at
com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)
What is causing these log messages?
Multimedia Cache database not reachable
The LDAP database is not reachable
The EDM database is not reachable
The ORC Rest service is not working
Correct answer: A