File Info
| Exam | Avaya IP Office Contact Center Implementation and Expanded Configuration Exam |
| Number | 7750X |
| File Name | Avaya.7750X.Prep4Sure.2018-10-12.42q.vcex |
| Size | 461 KB |
| Posted | Oct 12, 2018 |
| Download | Avaya.7750X.Prep4Sure.2018-10-12.42q.vcex |
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Demo Questions
Question 1
When a software component stops working, which IPOCC component tries to get it going again?
- IP Office
- Watchdog
- Chap
- Kernel
Correct answer: B
Explanation:
Reference http://media.gswi.westcon.com/media/Westcon%20Czech/PRESENTATIONS/IPOCC-demosetupv1-westcon.pdf Reference http://media.gswi.westcon.com/media/Westcon%20Czech/PRESENTATIONS/IPOCC-demosetupv1-westcon.pdf
Question 2
Prior to using the dataimport.exe file, which action should you perform?
- Import
- Reboot
- Backup
- Activate
Correct answer: D
Question 3
Which three preconditions must be met to import the configuration data in the IP Office Contact Center? (Choose three.)
- The database must be empty
- The watchdog need to be running
- The license file must be installed first
- The postgres database need to be running
Correct answer: ABC
Question 4
What would you use to import IPOCC licenses?
- IPOCC License Manager
- WebLM
- Web Management
- Manager
Correct answer: B
Question 5
You are installing the IPOCC software on a customer provided Windows server and have verified the computer meets all the documented requirements.
During the installation of the IPOCC software from the DVD, which password do you need to create?
- IPOCC Service User password
- Database System Administrator password
- IPOCC Administrator password
- IP Office Service User password
Correct answer: C
Question 6
In which section can you enable the ability to change topic names?
- Service > Telephony Settings
- System > Reporting Settings
- System > PBX Settings
- Service > Special Settings
Correct answer: A
Question 7
Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.)
- Customers are directed to agents dependent on the agents priority.
- Customers are directed to agents dependent on the information they input.
- Customers are directed to agents dependent on time of day.
- Customers are directed to agents dependent on number they are calling from.
Correct answer: CD
Explanation:
Question 8
When creating a report, where can you indicate to run automatically for emailing to a supervisor?
- In the Reports Basic Data
- In the Reports properties
- In the Reporting folder
- In Configuration screen under the Service menu
Correct answer: D
Explanation:
Reference https://support.avaya.com/forums/showthread.php?t=5119 Reference https://support.avaya.com/forums/showthread.php?t=5119
Question 9
How can you see if your address book has imported successfully?
- Go to an agent address book and check all entries.
- Go to the address book menu, reschedule another import, and then wait for the confirmation.
- Delete the address book and re-import it.
- Go to the address book menu, check the import log, and then click the refresh button.
Correct answer: D
Question 10
Historical reports can be scheduled to email to a user, but they can also be scheduled to do what?
- Display in the User interface
- Refresh every 15 minutes
- Export to a folder
- Print
Correct answer: D
Explanation:
All historical reports created within CCC can be scheduled for individual delivery to anyone via email. Reports can also be scheduled to multiple network printers. Reference https://downloads.avaya.com/elmodocs2/ip_office/DOCS3_0/DATA/Additional/mergedProjects/productdescription/ccc_v5/compactcontactcenter.htm All historical reports created within CCC can be scheduled for individual delivery to anyone via email. Reports can also be scheduled to multiple network printers.
Reference https://downloads.avaya.com/elmodocs2/ip_office/DOCS3_0/DATA/Additional/mergedProjects/productdescription/ccc_v5/compactcontactcenter.htm
