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Exam Avaya Workforce Optimization Select Implementation and Support Exam
Number 7765X
File Name Avaya.7765X.PracticeTest.2018-11-11.35q.vcex
Size 18 KB
Posted Nov 11, 2018
Download Avaya.7765X.PracticeTest.2018-11-11.35q.vcex

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Demo Questions

Question 1

Which action can Auto Assign eLearning courses/quizzes?

  1. View the Evaluations.
  2. Assign them via coaching.
  3. Assign them from library interface.
  4. Associate course/quiz to a response.
Correct answer: C

Question 2

For an Avaya Workforce Optimization Select deployment, in which two places can you view the license and modules that were purchased? (Choose two.)

  1. Configuration
  2. System Configuration
  3. Organization Profile
  4. License Details interface in Tenant Administration
Correct answer: BC

Question 3

In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)

  1. Node
  2. Component
  3. Analytics
  4. Service
  5. Application
Correct answer: ABD

Question 4

What is the permission that allows a supervisor to administer all the employees?

  1. Company Admin
  2. System Admin
  3. Superuser
  4. App Admin
Correct answer: B

Question 5

How can a quality evaluator perform mock evaluations?

  1. by creating a custom evaluation type
  2. by associating a custom evaluation type, while evaluating the interaction
  3. by selecting ‘Normal’ as the evaluation type, while evaluating an interaction
  4. by creating and associating a custom evaluation type, which is flagged as ignored from scoring, while evaluating
Correct answer: D

Question 6

Where can you create data partitioned Organization Unit types, and how many can be created?

  1. Asset Management, 2
  2. AWFOS, 1
  3. Tenant Administration, 1
  4. System Configuration, 2
Correct answer: C

Question 7

Which report will help Supervisors view the Evaluations scores for their team, for the last 6 months?

  1. Evaluation Summary
  2. Evaluation Details
  3. Evaluation Trend
  4. AHT Trend
Correct answer: A

Question 8

For which three purposes can the Desktop Monitor tool be used? (Choose three.)

  1. archiving calls
  2. on demand recording based on agent activity
  3. tagging business variables to an interaction
  4. warning the agents about unwarranted activity
  5. masking and muting Interactions where there is sensitive information.
Correct answer: ABC

Question 9

In which three scenarios is ‘Settings link under Profile drop down’ hidden? (Choose three.)

  1. when the users account is locked by administrators
  2. when the Changeable option is not enabled under Password Policy
  3. when users do not have access to Profile Settings manage permissions
  4. when Password Policy is made inactive
  5. when Use LDAP authentication is enabled
Correct answer: ACE

Question 10

Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?

  1. Notifications
  2. Log Manager
  3. Alert Manager
  4. Asset details in Tenant Administration
Correct answer: A





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