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Exam Avaya Workforce Optimization Select Implementation and Support Exam
Number 7765X
File Name Avaya.7765X.TestKing.2019-02-20.66q.vcex
Size 31 KB
Posted Feb 20, 2019
Download Avaya.7765X.TestKing.2019-02-20.66q.vcex

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Demo Questions

Question 1

What are three ways to assign eLearning courses/quizzes? (Choose three.)


  1. Interaction playback
  2. Learn>Library
  3. Management
  4. Coaching
  5. Evaluation
Correct answer: BCE



Question 2

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)


  1. They can decline the evaluation.
  2. They can appeal the evaluation.
  3. They can escalate it with the superior.
  4. They can click on the disagree button in the evaluation view mode.
Correct answer: BC



Question 3

In Employee Manager, which Bulk Action is not possible?


  1. Bulk Change the Supervisor Association
  2. Bulk Change of Privileges
  3. Bulk Change of Queue Association
  4. Bulk Change the Recording Configuration
Correct answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101025311 (43)
Reference: https://downloads.avaya.com/css/P8/documents/101025311 (43)



Question 4

When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?


  1. Plans
  2. Evaluate > My Assignments
  3. Adhoc Evaluations
  4. View Evaluations
  5. Distribution Pool
Correct answer: B



Question 5

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)


  1. by utilizing the API calls provided by a third party
  2. by using Desktop Monitor > Learning Console
  3. by manually entering into MS Excel and import back into application
  4. by managing the Tags feature in the application
Correct answer: BD



Question 6

What does the Desktop Monitor application support?


  1. all browsers but not Windows applications
  2. only the Internet Explorer browser
  3. only the Chrome browser
  4. all Windows applications and browsers
Correct answer: B



Question 7

Which action can Auto Assign eLearning courses/quizzes?


  1. View the Evaluations.
  2. Assign them via coaching.
  3. Assign them from library interface.
  4. Associate course/quiz to a response.
Correct answer: C



Question 8

For an Avaya Workforce Optimization Select deployment, in which two places can you view the license and modules that were purchased? (Choose two.)


  1. Configuration
  2. System Configuration
  3. Organization Profile
  4. License Details interface in Tenant Administration
Correct answer: BC



Question 9

What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.)


  1. System Configuration
  2. Storage Rules
  3. Employees > Voice Settings
  4. Recording Rules
  5. Bulk Actions
Correct answer: ACD



Question 10

In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)


  1. Node
  2. Component
  3. Analytics
  4. Service
  5. Application
Correct answer: ABD



Question 11

What are three ways to assign eLearning courses/quizzes? (Choose three.)


  1. Interaction playback
  2. Learn>Library
  3. Management
  4. Coaching
  5. Evaluation
Correct answer: BCE



Question 12

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)


  1. They can decline the evaluation.
  2. They can appeal the evaluation.
  3. They can escalate it with the superior.
  4. They can click on the disagree button in the evaluation view mode.
Correct answer: BC



Question 13

In Employee Manager, which Bulk Action is not possible?


  1. Bulk Change the Supervisor Association
  2. Bulk Change of Privileges
  3. Bulk Change of Queue Association
  4. Bulk Change the Recording Configuration
Correct answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101025311 (43)
Reference: https://downloads.avaya.com/css/P8/documents/101025311 (43)



Question 14

When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?


  1. Plans
  2. Evaluate > My Assignments
  3. Adhoc Evaluations
  4. View Evaluations
  5. Distribution Pool
Correct answer: B



Question 15

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)


  1. by utilizing the API calls provided by a third party
  2. by using Desktop Monitor > Learning Console
  3. by manually entering into MS Excel and import back into application
  4. by managing the Tags feature in the application
Correct answer: BD



Question 16

What does the Desktop Monitor application support?


  1. all browsers but not Windows applications
  2. only the Internet Explorer browser
  3. only the Chrome browser
  4. all Windows applications and browsers
Correct answer: B



Question 17

Which action can Auto Assign eLearning courses/quizzes?


  1. View the Evaluations.
  2. Assign them via coaching.
  3. Assign them from library interface.
  4. Associate course/quiz to a response.
Correct answer: C



Question 18

For an Avaya Workforce Optimization Select deployment, in which two places can you view the license and modules that were purchased? (Choose two.)


  1. Configuration
  2. System Configuration
  3. Organization Profile
  4. License Details interface in Tenant Administration
Correct answer: BC



Question 19

What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.)


  1. System Configuration
  2. Storage Rules
  3. Employees > Voice Settings
  4. Recording Rules
  5. Bulk Actions
Correct answer: ACD



Question 20

In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)


  1. Node
  2. Component
  3. Analytics
  4. Service
  5. Application
Correct answer: ABD









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