File Info
| Exam | Deploying Cisco Unified Contact Center Express |
| Number | 500-052 |
| File Name | Cisco.500-052.CertShared.2023-08-04.23q.vcex |
| Size | 14 KB |
| Posted | Aug 04, 2023 |
| Download | Cisco.500-052.CertShared.2023-08-04.23q.vcex |
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Demo Questions
Question 1
Which deployment option is invalid for Cisco Unified Contact Center Express?
- a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster
- a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified CommunicationsManager clusters
- a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified CommunicationsManager Express router
- two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster
Correct answer: B
Question 2
If you use skills-based routing, where is the agent selection criteria defined?
- in the Contact Service Queue definition
- in the Resource definition
- in the Skill definition
- in the Skill Group definition
Correct answer: A
Question 3
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
- recording
- monitoring
- embedded browser
- call-control buttons
Correct answer: D
Question 4
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
- Contact Service Queue
- Skill Groups
- Resource Groups
- competence levels
Correct answer: A
Question 5
Which information is readable to Cisco Collaboration Software in the cloud?
- PII
- plain text name value pair
- PII and plain text name value pair
- No information is readable to Cisco collaboration Software.
Correct answer: D
Question 6
A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?
- a router
- a gateway
- 30 outbound IVR ports
- 30 agent seats
- 15 agent seats
Correct answer: BC
Question 7
Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)
- Historical Reports Data Store
- Historical Reporting Client
- Cisco Unified Intelligence Center
- Cisco Supervisor Desktop
Correct answer: BC
Question 8
What are the peripheral variables in the Set Enterprise Call Info step related to?
- call variables
- custom variables
- script parameters that are passed from the application configuration
- ECC variables
Correct answer: A
Question 9
Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?
- Cisco Unified Contact Center Express Editor
- Reactive Debugging
- Accept Step
- Proactive Debugging
Correct answer: B
Question 10
Select a statement about the Call Subflow step that is not true.
- A subflow can access all variables in the calling script.
- When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.
- After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.
- The same subflow can be invoked from different scripts.
Correct answer: A
