File Info
| Exam | Deploying Cisco Unified Contact Center Express |
| Number | 500-052 |
| File Name | Cisco.500-052.NewDumps.2023-08-04.23q.tqb |
| Size | 68 KB |
| Posted | Aug 04, 2023 |
| Download | Cisco.500-052.NewDumps.2023-08-04.23q.tqb |
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Demo Questions
Question 1
Which deployment option is invalid for Cisco Unified Contact Center Express?
- a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster
- a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified CommunicationsManager clusters
- a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified CommunicationsManager Express router
- two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster
Correct answer: B
Question 2
If you use skills-based routing, where is the agent selection criteria defined?
- in the Contact Service Queue definition
- in the Resource definition
- in the Skill definition
- in the Skill Group definition
Correct answer: A
Question 3
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
- recording
- monitoring
- embedded browser
- call-control buttons
Correct answer: D
