File Info
| Exam | Designing Cisco Unified Contact Center Enterprise (UCCED) |
| Number | 500-440 |
| File Name | Cisco.500-440.VCEplus.2020-07-14.40q.tqb |
| Size | 246 KB |
| Posted | Jul 14, 2020 |
| Download | Cisco.500-440.VCEplus.2020-07-14.40q.tqb |
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Demo Questions
Question 1
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose three.)
- transfer call routing from agent to agent
- CTI data on Cisco Agent Desktop screen pop
- Courtesy Callback
- Cisco Mobile Agents
- Cisco Extension Mobility for agents
- call queuing
Correct answer: ADE
Question 2
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- Silent Monitor inbound voice calls
- secure communication using flow around mode
- NAT for address hiding
- normalize SIP messages using SIP profiles
- record calls by forking the media using build-in-bridge
- demarcation point between networks
Correct answer: CDF
Question 3
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
- SIP REFER label and SigDigits
- SIP REFER with ICM router requery
- SIP REFER with ICM script Send To VRU node
- SIP REFER with custom SIP header
- SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
- SIP REFER with ECC variable user.sip.transfer
Correct answer: ACD
