File Info
| Exam | Advanced Administration and Reporting of Contact Center Enterprise |
| Number | 500-443 |
| File Name | Cisco.500-443.VCEplus.2023-09-21.49q.tqb |
| Size | 352 KB |
| Posted | Sep 21, 2023 |
| Download | Cisco.500-443.VCEplus.2023-09-21.49q.tqb |
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Demo Questions
Question 1
What are two ways to access the Bulk Import Tool? (Choose two.)
- SPOG
- CUCM
- Bulk Import Webpage
- CCE Web Administration
- ICMDBA
Correct answer: AC
Explanation:
A One of the ways to access the Bulk Import Tool is through SPOG, as it provides a web-based interface for launching and configuring the tool. C Another way to access the Bulk Import Tool is through Bulk Import Webpage, as it provides a direct URL for accessing the tool without going through SPOG. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109 A One of the ways to access the Bulk Import Tool is through SPOG, as it provides a web-based interface for launching and configuring the tool. C Another way to access the Bulk Import Tool is through Bulk Import Webpage, as it provides a direct URL for accessing the tool without going through SPOG. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
Question 2
What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)
- Call Type
- Extended Call Variable
- Call routes
- Skill Groups
- User
Correct answer: AD
Explanation:
A One of the Bulk Import Tool 'Template' Options to perform Administration Tasks is Call Type, as it allows the administrator to create or update multiple call types in bulk. D Another Bulk Import Tool 'Template' Option to perform Administration Tasks is Skill Groups, as it allows the administrator to create or update multiple skill groups in bulk. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 110 A One of the Bulk Import Tool 'Template' Options to perform Administration Tasks is Call Type, as it allows the administrator to create or update multiple call types in bulk. D Another Bulk Import Tool 'Template' Option to perform Administration Tasks is Skill Groups, as it allows the administrator to create or update multiple skill groups in bulk. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 110
Question 3
What are two use cases of the PCCE Bulk Import Tool? (Choose two.)
- changes to an individual outbound dialer record
- create API usage for plugins
- changes to a Script record
- create multiple new Agents
- Agent Skill Groups change between shifts
Correct answer: DE
Explanation:
D One of the use cases of the PCCE Bulk Import Tool is to create multiple new Agents, as it allows the administrator to import agent data from a CSV file and assign them to teams and skill groups. E Another use case of the PCCE Bulk Import Tool is to change Agent Skill Groups between shifts, as it allows the administrator to update agent skill group associations based on different schedules and requirements. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109 D One of the use cases of the PCCE Bulk Import Tool is to create multiple new Agents, as it allows the administrator to import agent data from a CSV file and assign them to teams and skill groups. E Another use case of the PCCE Bulk Import Tool is to change Agent Skill Groups between shifts, as it allows the administrator to update agent skill group associations based on different schedules and requirements. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
