File Info
| Exam | Cisco Contact Center Enterprise Implementation and Troubleshooting |
| Number | 500-444 |
| File Name | Cisco.500-444.VCEplus.2022-12-21.56q.vcex |
| Size | 30 KB |
| Posted | Dec 21, 2022 |
| Download | Cisco.500-444.VCEplus.2022-12-21.56q.vcex |
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Demo Questions
Question 1
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPSprotocol is used to access the administration console or agent desktop in Cisco Finesse? (Choosetwo.)
- Domain validation certificate
- Digital certificate
- Self-signed certificate
- Certificate authority certificate
- Root certificate
Correct answer: CD
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf
Question 2
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- defined as Configuration Based
- VMware vSphere is optional
- VMware vCenter is required
- defined as Rule Based
- VMware vSphere is required
Correct answer: AE
Question 3
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- CTI route point
- Agent IP phone
- Route pattern
- Translation pattern
Correct answer: A
Question 4
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Correct answer: C
Question 5
What are two components of Cisco VOS? (Choose two.)
- Finesse
- CCE
- CUIC
- CVP
- ECE
Correct answer: AC
Question 6
What are the Active and Configured CUIC Users for the 2K deployment model?
- 100/600
- 200/400
- 200/800
- 200/1200
Correct answer: D
Question 7
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?
- CUCM
- CUBE
- CVP
- DNIS
Correct answer: B
Question 8
Where can the readiness for the CCE deployment be verified?
- CCE Web Admin -inventory
- CCE Web Admin -> Machines - inventory
- CCE Web Admin -> Deployment Settings - Inventory
- CCE Web Admin -> Infrastructure - Inventory
Correct answer: C
Question 9
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
- OCTI
- Device Management Protocol (DMP)
- SIP
- ccagent
Correct answer: C
Question 10
Which three modes can implement single sign-on in PCCE? (Choose three.)
- Non-SSO
- SSO
- ldS
- ldP
- SAML
- Hybrid
Correct answer: ABF
Explanation:
SSO - Enable all agents and supervisors in the deployment for SSO.Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
