File Info
| Exam | Cisco Customer Success Manager |
| Number | 820-605 |
| File Name | Cisco.820-605.NewDumps.2023-08-03.24q.vcex |
| Size | 283 KB |
| Posted | Aug 03, 2023 |
| Download | Cisco.820-605.NewDumps.2023-08-03.24q.vcex |
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Demo Questions
Question 1
What are two barriers of adoption in an organization? (Choose two.)
- new product sales motion
- lack of knowledge on solution
- organizational announcements
- implementation issues
- hiring practices
Correct answer: BD
Question 2
Which of these is included in a success plan?
- confidential customer information
- customer business outcomes
- customer HR processes
- services cost
Correct answer: BD
Question 3
A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal?
(Choose two.)
- customer annual report and quarterly business reviews
- sales account plan
- detailed contract inventory
- QUESTION NO:s to validate the interpreted analytical data
- support tickets reports and diagnostic information
Correct answer: AD
Question 4
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- expansion of solution features
- renewal of solution subscription
- purchase of a new solution
- deployment of solution
- expansion of solution services
Correct answer: AD
Question 5
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
- Contact the services team and request that they reach out to the customer to address the solution
- Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
- Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- No action is needed because the customer will probably renew and you can address the issue after the renewal
Correct answer: B
Question 6
Which method is directly associated with evaluating a customer outcome?
- milestones
- key performance indicators
- metrics
- benchmarks
Correct answer: D
Question 7
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
- No action is necessary as long as the health index is green
- Observe the online image of the customer
- Review and update the success plan for ongoing activities
- Manage the service issues and escalations
- Join the sales and marketing strategy meetings
Correct answer: CD
Question 8
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- completion of customer training
- confirmation of customer business outcomes
- review of product roadmap
- scheduling of Quarterly Success Review
- agreement of key stakeholders
Correct answer: BD
Question 9
Which two actions are critical when communicating with executives? (Choose two.)
- Keep services as a primary topic
- Focus on the value achieved
- Incorporate the sales team’s plan
- Target executive priorities
- Focus on technical details
Correct answer: BD
Question 10
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Correct answer: To work with this question, an Exam Simulator is required.
