File Info
| Exam | Cisco Customer Success Manager |
| Number | 820-605 |
| File Name | Cisco.820-605.Pass4Sure.2020-03-18.17q.tqb |
| Size | 61 KB |
| Posted | Mar 18, 2020 |
| Download | Cisco.820-605.Pass4Sure.2020-03-18.17q.tqb |
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Demo Questions
Question 1
From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
- It provides the opportunity to address any changes in the customer’s experience or actions around the solution
- It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
- Understanding your customer’s health directly enables renewals
- It gives the customer valuable insight so they can automatically renew critical on time
Correct answer: C
Explanation:
Reference: https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/ Reference: https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/
Question 2
What are two barriers of adoption in an organization? (Choose two.)
- new product sales motion
- lack of knowledge on solution
- organizational announcements
- implementation issues
- hiring practices
Correct answer: BD
Question 3
Which list of components of a Customer Success Quarterly Success Review is common?
- results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
- results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
- results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
- results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
Correct answer: C
