File Info
| Exam | Cisco Customer Success Manager |
| Number | 820-605 |
| File Name | Cisco.820-605.VCEplus.2020-01-28.47q.tqb |
| Size | 322 KB |
| Posted | Jan 28, 2020 |
| Download | Cisco.820-605.VCEplus.2020-01-28.47q.tqb |
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Demo Questions
Question 1
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
- It provides the opportunity to address any changes in the customer's experience or actions around the solution
- It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
- Understanding your customer's health directly enables renewals
- It gives the customer valuable insight so they can automatically renew critical on time
Correct answer: C
Explanation:
Reference: https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/ Reference: https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/
Question 2
What are two barriers of adoption in an organization? (Choose two.)
- new product sales motion
- lack of knowledge on solution
- organizational announcements
- implementation issues
- hiring practices
Correct answer: BD
Question 3
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
- Document the session, stakeholder interests, and metrics for leadership
- Create a success plan to be reviewed with the customer at the next review meeting
- Provide technical configuration for development
- Discuss new opportunities and new products to purchase
Correct answer: A
