File Info
| Exam | IT Service Management Foundation based on ISO / IEC 20000 |
| Number | EX0-115 |
| File Name | Exin.EX0-115.BrainDumps.2019-05-03.80q.tqb |
| Size | 255 KB |
| Posted | May 03, 2019 |
| Download | Exin.EX0-115.BrainDumps.2019-05-03.80q.tqb |
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Demo Questions
Question 1
What is known as a temporary solution that enables the user to continue working?
- Known Error
- Request For Change (RFC)
- Service Request
- Workaround
Correct answer: D
Question 2
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
- Business Relationship Management
- Change Management
- Release Management
- Service Level Management
Correct answer: B
Question 3
Different types of events are reported to the Service Desk. Which event is an incident?
- Information about the rollout of a specific application
- A notification that a new toner cartridge has just been installed in a printer
- A report that the printer is not working
- A request for the installation of a new bookkeeping package
Correct answer: C
