File Info
| Exam | IT Service Management Foundation based on ISO / IEC 20000 |
| Number | EX0-115 |
| File Name | Exin.EX0-115.TestKing.2019-03-15.81q.tqb |
| Size | 254 KB |
| Posted | Mar 15, 2019 |
| Download | Exin.EX0-115.TestKing.2019-03-15.81q.tqb |
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Demo Questions
Question 1
What is known as a temporary solution that enables the user to continue working?
- Known Error
- Request For Change (RFC)
- Service Request
- Workaround
Correct answer: D
Question 2
What has to be included in a well defined process?
- Expected outcomes
- Functions
- Statistical support
- Timelines
Correct answer: A
Question 3
What is a Configuration Baseline?
- A benchmark of the service provider's capability
- A configuration audit report
- A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
- The change requests allocated to a release
Correct answer: C
