File Info
| Exam | IT Service Management Foundation based on ISO / IEC 20000 |
| Number | EX0-115 |
| File Name | Exin.EX0-115.TestKing.2019-03-15.81q.vcex |
| Size | 55 KB |
| Posted | Mar 15, 2019 |
| Download | Exin.EX0-115.TestKing.2019-03-15.81q.vcex |
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Demo Questions
Question 1
What is known as a temporary solution that enables the user to continue working?
- Known Error
- Request For Change (RFC)
- Service Request
- Workaround
Correct answer: D
Question 2
What has to be included in a well defined process?
- Expected outcomes
- Functions
- Statistical support
- Timelines
Correct answer: A
Question 3
What is a Configuration Baseline?
- A benchmark of the service provider's capability
- A configuration audit report
- A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
- The change requests allocated to a release
Correct answer: C
Question 4
Which process includes the responsibility of recovering the service as quickly as possible?
- Availability Management
- IT Service Continuity Management
- Incident management
- Problem Management
Correct answer: C
Question 5
What is the definition of IT Service Management?
- An organization supping services to one or more customers
- Best practice guidance for operating services
- Requirements for delivering service based upon best practices
- Specialized organizational capabilities providing value to customers
Correct answer: D
Question 6
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
- Availability Management
- Incident Management
- Service Desk
- Service Level Management
Correct answer: C
Question 7
What is a Known Error?
- A serious incident whose resolution is known
- A Problem that is resolved
- A Problem for which the cause and Workaround have been identified
- A Problem that cannot be matched
Correct answer: C
Question 8
Which process or function has the responsibility of distributing information to users?
- Change Management
- Customer Relationship Management
- Incident Management
- Service Desk
Correct answer: D
Question 9
The success and failure of Releases shall be measured. What is included in these measurements?
- The frequency and types of Releases
- The Incidents related to a Release in the period following a Release
- The Release dates
- The Request for Change (RFC)
Correct answer: B
Question 10
What defines Service Quality'?
- A series of activities that can be assessed in advance by a provider and customer
- Achieving a 99.999% continuous level of availability
- Meeting stated customer requirements and expectations
- Providing a cost-effective service
Correct answer: C
