File Info
| Exam | EXIN BCS Service Integration and Management |
| Number | SIAMF |
| File Name | Exin.SIAMF.PracticeTest.2019-04-04.17q.vcex |
| Size | 11 KB |
| Posted | Apr 04, 2019 |
| Download | Exin.SIAMF.PracticeTest.2019-04-04.17q.vcex |
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Demo Questions
Question 1
What is a benefit of adopting SIAM for an organization?
- SIAM enables effective contracts between the service integrator and the service providers.
- SIAM makes service providers accountable for the end-to-end delivery of services.
- SIAM provides a single point of control for the integrated delivery of services.
- SIAM provides service providers with a tool to support their internal processes.
Correct answer: C
Question 2
Which process ensures that service performance meets agreed requirements?
- change management
- incident management
- project management
- service level management
Correct answer: D
Question 3
In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?
- customer organization
- lead supplier
- prime vendor
- service integrator
Correct answer: A
Question 4
What is an objective of the Run and Improve stage of the SIAM roadmap?
- design processes
- implement processes
- manage processes
Correct answer: C
Question 5
Which process records and manages service issues that are interrupting the availability of a service?
- change management
- incident management
- problem management
- request fulfillment
Correct answer: B
Explanation:
Question 6
What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?
- appoint the service integrator
- produce the outline business case
- ongoing organizational change management
- operate governance structures
Correct answer: B
Question 7
In which stage of the SIAM roadmap should an organization start to create their business case for SIAM?
- Discovery and Strategy
- Implement
- Plan and Build
- Run and Improve
Correct answer: A
Question 8
An important DevOps concept is the incremental of new functionality, followed by user feedback before the next increment.
In a SIAM ecosystem, what should be put in place specifically to support this DevOps concept?
- automated test suites for the end-to-end service
- integrated change advisory board
- removal of waste from the process
- trust the service providers and empower them to deliver their services without interference
Correct answer: A
Question 9
What driver is related to service satisfaction?
- a corporate governance requirement, for instance a new act
- prevention of duplication of resources and activities across multiple service providers
- the reduction of Shadow IT
- the pace with which changes are made to meet business requirements
Correct answer: D
Question 10
What is one of the activities of the Plan and Build Stage of the SIAM roadmap?
- design the detailed SIAM model
- ongoing organizational change management
- produce the outline business case
- transition to the approved SIAM model
Correct answer: A
Explanation:
